Refund policy

Return Policy

Volcom accepts returns of unworn merchandise with original tags attached within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must:

  • Be unworn, unwashed, and unaltered

  • Have all original tags attached

  • Be returned in their original condition and packaging

Non-Eligible Returns

The following items/orders are not eligible for return through our U.S. return portal:

  • Orders placed on international websites

  • Purchases made through third-party retailers (department stores, resellers, or any site other than Volcom.com)

  • Items marked FINAL SALE

Any merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

How to Start a Return

To begin your return, please visit our returns portal.

When your return is registered, you will receive:

  • A return shipping label
  • A packing slip 

Important:

Items sent back without a return packing slip may take longer to refund. Packing slips are provided with the return shipping label when you register your return through our return portal. Any merchandise returned that does not meet our return requirements may be denied.

Return Shipping & Refund Options

Customers are responsible for return shipping costs.

Refund to Original Payment Method

If you choose a refund to your original payment method:

  • A $7.00 return shipping fee will be deducted from your refund
  • Please allow 5-7 business days for processing once your return has been delivered to our warehouse.
  • Original shipping charges are non-refundable.

Refund via Gift Card

If you choose a gift card refund:

  • You will receive the full refund amount
  • Return fee on us
  • Gift Card will be sent via email
  • Please allow 5-7 business days for processing once your return has been delivered to our warehouse.
  • Original shipping charges are non-refundable.

    Incorrect or Defective Items

    If you received the wrong item or believe your product is defective, please contact our Customer Support team immediately so we can assist you.

    Final Sale

    Products marked as "FINAL SALE" cannot be returned for an exchange, refund, or store credit.